Can I make just a $1 pledge now?
You can make a $1 pledge now, and when the Pledge Manager goes live after the campaign has ended you can add more funds to get a full pledge and any add-ons you’d like.
Last updated: July 01, 2022 09:35
Can I get this game in a different language?
No. This Kickstarter is only for the English version of the game.
Last updated: July 01, 2022 09:35
Are any of the rewards Kickstarter exclusive?
We designed these exclusive Joker Decks (free with each Pledge Level) especially for this Kickstarter campaign as a thank you for backing our project. They will not be available after the campaign ends. PLEASE NOTE: the Dark Knight deck is ONLY available with The Ultimate Last Laugh pledge level.
Last updated: July 01, 2022 09:35
APP: What devices will support The Arkham Asylum Files app experience?
The Arkham Asylum Files will appear on the Infinite Rabbit Holes app in the app store and will be available for iOS and Android phones/tablets. (See our campaign page for device requirements)
Last updated: July 01, 2022 09:35
SHIPPING: When will The Arkham Asylum Files deliver to backers?
Episode 1: Panic in Gotham City is complete and will be delivered Holiday 2022( Dec). Episode 2: “Twisted Skies of Gotham City” will deliver Summer 2023 (July). Episode 3: “The Eyes of Gotham City” will deliver Holiday 2023( Dec).
Last updated: July 01, 2022 09:35
When will I pay for shipping?
We will be charging shipping via our pledge manager after the campaign ends. We will begin collecting shipping about 2-3 weeks before each expected ship date.
Last updated: July 01, 2022 09:35
How does Wave Shipping work?
All of Episode 1 and the Add-Ons will be fulfilled by Holiday 2022. Episode 2 will be fulfilled Summer 2023 and Episode 3 will be fulfilled Holiday 2023. Shipping will be charged individually for each box and approximately 2-3 weeks before the shipping date. PLEASE NOTE: Due to the sheer size and weight of our adventure boxes, it is actually cheaper to ship them individually, rather than combining them into one shipment. Therefore we are not offering combined shipping options.
Last updated: July 01, 2022 09:35
What is the size of the box?
Each Episode of The Arkham Asylum Files is approximately 12”H x 10”D x 10”W and weighs approximately 10 lbs.
Last updated: July 01, 2022 09:35
Can I pledge now and upgrade to a higher reward level in the pledge manager after the campaign is over?
YES!
Last updated: July 01, 2022 09:35
Can I get multiples of my basic pledge?
Yes, by pledging an additional amount equal to the pledge level you will receive another copy or copies of The Arkham Asylum Files and all associated rewards.
Last updated: July 01, 2022 09:35
Is VAT included or will it be added during the Pledge Manager?
VAT and applicable taxes will be charged in the Pledge Manager.
Last updated: July 01, 2022 09:35
How do I buy the add-ons?
- Go to ‘Manage your Pledge’
- Click on ‘Change your Pledge’
- Confirm your Pledge Level (or adjust to a different pledge) and amount pledged.
- You’ll be directed to a ‘Confirm reward’ page. There, you will be able to select the available Add-ons as well as any additional value you’d like to add to your pledge.
- Click on ‘Continue’ towards the bottom of the page.
After the campaign ends and the Pledge Manager becomes live where your chosen Optional Buys will already be selected. You’ll be able to edit your pledge to use your available funds however you want. Please note that you need to have a base pledge to be able to select Optional Buys.
Last updated: July 01, 2022 09:35
SHIPPING: Will I have to pay customs charges?
Yes. You will be responsible for any customs charges for your country.
Last updated: July 01, 2022 09:35
How many hours of play can I expect from each Episode?
It truly ranges based on collaborative play, solo play, puzzle-solving skills and even socializing. In playtesting we’ve seen expert puzzlers solve it playing solo in about 6 hours. However, we’ve also seen individuals and groups take up to 9 hours. It is a very difficult thing to quantitify as there are so many factors that feed into the answer. One cool note - in playtesting the number one request we got was to be able to play it again so they could share the experience with new people. So we worked really hard to make sure you could reset and play it again and again. We will have instructions on how to do that inside the app.
Last updated: July 01, 2022 09:35
What are the refund policies for this project?
We can refund you within 14 days of the campaign’s end, fees included. After that, we have a policy of no questions asked, though that’s minus Kickstarter and payment processing fees (10% - which we can’t get back from them after 14 days) until the pledge manager deadline. After the deadline, we may, at our sole discretion, refund and/or provide credit against future Kickstarter campaigns, in whole or in part (less 17.5% for expenses), upon request. This Kickstarter refund policy is subject to change without notice, and may be revised from time to time.
Last updated: July 01, 2022 09:38
RETAILERS: How can I get a retail pledge?
If you are a retailer and interested in selling The Arkham Asylum Files this holiday shopping season, please contact us at [email protected]
Last updated: July 01, 2022 09:38
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.